This study examines the relationships among
training service quality, organizational learning climate,
industry–government–academia collaboration effectiveness, employee work
engagement, and corporate innovative behavior. A total of 500 valid responses were
collected from small and medium-sized enterprises (SMEs) in southern Taiwan,
and data were analyzed using partial least squares structural equation modeling
(PLS-SEM).
The results reveal
that: (1) training service quality significantly and positively influences
organizational learning climate, collaborative effectiveness, and innovative
behavior; (2) both learning climate and collaboration effectiveness enhance
employee work engagement; (3) employee work engagement has the strongest
positive effect on innovative behavior, serving as a key mediator; and (4)
training service quality indirectly affects innovative behavior through
multiple mediating paths involving learning and collaboration constructs.
Overall, this study
confirms a multilevel mediation model in which training service quality
promotes organizational learning and cross-sector collaboration, which in turn
enhance employee engagement and innovation. The findings contribute to both
theoretical and practical understanding by linking training effectiveness to
innovation outcomes and providing actionable implications for talent
development and innovation management in SMEs.
